Help centre

Billing

Deliveries and returns

DVD issues

Envelopes and packaging

Film and TV queries

Free trials and promotions

Games queries

Gift subscriptions

Logging in

Most common questions

My account

Signing up

Website

Contact us

Privacy

Terms & conditions

Site map

DVD issues

1. Can I buy a DVD from you?
2. I've received a disc with a protective film clipped onto it, what is it?
3. What are Blu-ray and HD DVD discs and can I play them?
4. A disc I received from you won't play properly or at all. What can I do?
5. The sound and picture are out of step on my DVD. What can I do?
6. I have lost or damaged a DVD - what do I do?
7. Why have you sent me a bonus disc?
8. Why have I received a disc where the name on the disc does not match the name of the actual feature?
9. I can't find the answer to my question. What should I do now?
10. My disc is scratched. Will it still play?

Search our help centre